Family run UK TImber Merchant since 1990
call 02476 304848      Mon - Fri, 7am - 5pm and Sat, 8am - 11:45am
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Family Business since 1990
Customer Advice from Experts
Fast Nationwide Delivery

Avon Timber Merchants is now closed for the festive holidays until our return on Friday, 2nd January 2026, reopening at 8:00 AM.

 

All orders placed on our website will be processed and delivered as soon as possible after our return in January 2026.

The quoting system remains available to use, however, it will not be monitored during the closure. Requests will be reviewed and processed promptly upon our return.

We would like to take this opportunity to wish all our customers a very Merry Christmas and a Happy New Year. Thank you for your continued support.

Warm regards,
The Website Administration Team

Avon Timber Merchants – Stock Take

Please note that we will be closed on Friday 29th May 2026.
We will be open as normal on Saturday 30th May 2026.

Warm regards,
The Website Administration Team

Cancellations & returns

Cancellation

1 - You may not cancel the order unless we agree in writing (See our terms and conditions - clauses 3.2.2 and 11.2 then apply).

2 - If the order is cancelled (for any reason) you are then to pay us for all stock (finished or unfinished) we may then hold (or to which we are committed) for the order.

3 - We may suspend or cancel the order, by written notice if:

  3.1 - you fail to pay us any money when due (under the order or otherwise);

  3.2 - you become insolvent;

  3.3 - you fail to honour your obligations under these terms.

4 - (Consumers Only, business customers are excluded) You have the right to cancel your order at any time up to the end of 14 days after you receive the product(s), provided that those products are not bespoke machined to order products, or XL Joinery doors (in which case, if the products have been delivered or machined and are ready, please refer to Return of Goods [2]), have been stored correctly and within the original packaging, has sustained no damage and has not been used, cut, fixed or show evidence of attempted use.

Return of goods

1 - We will accept the return of goods from you only:

  1.1 - by prior arrangement (confirmed in writing);

  1.2 - on payment of an agreed handling charge (unless the goods were defective when delivered) and

  1.3 - where the goods are as fit for sale on their return as they were on delivery.

2 - If the products are a non-stocked "special" or are machined to order (all products purchased online are machined to order), we have the right to apply a restocking charge, which can be charged up to 75%, depending on the reason for return. Postage and packaging costs are non-refundable unless otherwise agreed.