Important Company Update: Coronavirus

Covid-19: Update and Lead Times 28/5/2021

We are OPEN in-store and online, and our normal opening times are in operation.

Where possible in-store collections should be pre-ordered by phone or via email. We are, however, accommodating ‘walk in’s’ and are now operating a queue and collect system. A restricted number of customers will be allowed on site at any one time to maintain social distancing. As per Government legislation face coverings must be worn.

We are still experiencing high levels of demand but we are working with an increased number of staff. Normal capacity has resumed but lead times have been affected (see below for details). We are here to help so please do not hesitate to contact us.

Our aim is to continue to provide the highest level of service to our customers whilst maintaining everyone’s safety.

The health and safety of our employees, customers and suppliers is still our number one concern. We are working to new safety guidelines and are following all advice from the Government. We have implemented various new measures Inc. Social distancing, PPE, risk assessments, regular branch cleaning, customer collection points and limiting the number of customers/visitors on site. These measures have been put in place to ensure your safety, while enabling you to get the materials you need.

Extended Lead Times and Stock Availability:

Due to the exceptionally high demand currently being experienced, we are taking longer than normal to prepare and deliver your orders. The pandemic has also brought about a situation where various products are proving difficult to source and prices are increasing to unprecedented highs, with no signs of the situation improving in the near future. Therefore, please note the following lead times are:

STOCKED ITEMS: WITHIN 7 WORKING DAYS

TREATMENT: PLEASE ALLOW AROUND 10-12 WORKING DAYS

MACHINED PRODUCTS (PRICED ON THE WEBSITE): PLEASE ALLOW AROUND 10-15 WORKING DAYS

JOINERY: PLEASE ALLOW AROUND 15-20 WORKING DAYS

You can contact us on 02476 304848, liaise with your usual sales representative or email any orders or enquiries 

info@avontimber.co.uk

We thank you for your patience and your continued support.

Stephen Lomasney

Managing Director